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Privacy

Updated June 2024

This privacy policy sets out how BOUNDARY VISUALISATION APAC LIMITED (“the Company”) uses and protects any information that you give the Company when you use this website. The Company is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

The Company may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 25 May 2018.

What data is being collected

The types of information we collect on this website fall into two categories: Personally Identifiable Information and Non-personally Identifiable Information:

Personally Identifiable Information

We only collect and process personally identifiable information (your data) for specific, legitimate purposes (for example: enquiring about a job application). Your data might include your name, email address, details about your education or employment history, geographical location and so on. It will be limited to the minimum amount required for the stated purpose at the point of collection. Your data is used only for the stated purpose you have consented to; it will be processed no further than necessary to carry out the stated purpose and will not be reappropriated for any other purpose. The provision of your data is not part of any statutory or contractual requirement or obligation. At no time will your data be subjected to automated decision-making or profiling.

Non-personally Identifiable Information

Information we automatically collect about you when you visit the website by the use of cookies. We collect anonymised data through services such as Google Analytics in order to help us improve and our services and your user experience. Read more in our cookie policy.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, in particular for the following reasons:

  • Internal record keeping
  • We may use the information to improve our products and services.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.
  • We will never pass your data on to a third party and will not contact you for marketing purposes without your express permission.
  • To exercise any of your rights: to be informed; of access; to rectification; to erasure; to restrict processing; to data portability; to object, or; in relation to automated decision making and profiling, or if you have any questions about this policy or our privacy practices please email admin@the-boundary.com.
  • If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible.s. We will promptly correct any information found to be incorrect.
  • If you believe we have not upheld our obligations under the General Data Protection Regulation (GDPR) you have the right to the right to lodge a complaint with a supervisory authority. In the UK this is the Information Commissioner's Office. Details on how to lodge a complaint can be found at https://ico.org.uk/concerns/

Realspace iPad App — Privacy Policy

Effective date: 25 May 2026

Last updated: 25 May 2026

This policy describes how the Realspace iPad app ("the App") handles personal information. It supplements the [Realspace Privacy Policy](https://realspace.io/legal/privacy), which governs the wider Realspace platform and website. Where this policy and the main Privacy Policy conflict in respect of the App, this policy prevails.

1. Who we are

The App is published and distributed by:

Boundary Visualisation APAC Limited

24b Spring Street, Freemans Bay
Auckland 1011,
New Zealand

For privacy questions about the App, contact support@realspace.io.

The Realspace platform that the App connects to is operated by our group company, Boundary Visualisation Limited. The main Realspace Privacy Policy applies to data processed by that platform (including your Realspace account, projects, and content).

2. Distribution

The App is distributed privately as a Custom App through Apple Business Manager. It is not available on the public App Store. Access is granted by redemption code to specific brokerages, agents, and partners we authorise. We do not control or receive identifying information about which Apple ID redeems a code — Apple manages that process.

3. What the App collects

On-device only (never transmitted to us)

Camera input — used solely to scan QR codes when pairing this iPad with a Realspace Display. Frames are processed on-device by Apple's vision framework. No images, video, or QR contents are stored or sent to our servers.

Microphone input — the App itself does not record or transmit audio. The permission is declared because the embedded web experience may, with your explicit permission via the iOS system prompt, use the microphone for in-product features (e.g. voice walkthroughs). If used, that audio is handled by the Realspace web platform per the main Privacy Policy.

Local configuration — your selected region, mode (Remote / Display / Admin / Insights / Tool), and any custom tool URLs you configure. Stored in iPadOS local storage and only readable by the App.

Collected by the Realspace web platform (via the embedded sign-in)

When you sign in to Realspace inside the App, the Realspace web platform processes your account credentials, session cookies, project data, and usage telemetry. This is governed by the main Privacy Policy above.

What we do not collect via the App

  • We do not include any analytics, advertising, attribution, or crash-reporting SDKs in the App.
  • We do not access your contacts, photos, calendar, location, health, or other personal data.
  • We do not track you across other apps or websites.

4. Regional data residency

During first-run setup, you select a server region: Asia Pacific, United States, Europe, or Middle East. All Realspace platform data associated with your account is stored and processed in the region you select:

| Asia Pacific | `ap.app.realspace.io` | Asia Pacific |

| United States | `ap.app.realspace.io` (shared) | Asia Pacific |

| Middle East | `me.app.realspace.io` | Middle East |

| Europe | `eu.app.realspace.io` | Europe |


5. How we use information

We use the information processed by the App to:

  • Pair your iPad with the correct Realspace Display
  • Authenticate you to your Realspace account
  • Deliver project content selected for the paired display

We do not sell or share personal data with third parties for marketing.
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6. Third parties

The App connects to:

  • Realspace web platform (`*.app.realspace.io`) — for sign-in, projects, and content‍
  • Apple — for redemption code processing and standard iPadOS services (e.g. push notifications if you enable them)‍
  • Custom tool URLs — only if you configure them. Those third parties are governed by their own privacy policies and we are not responsible for their data handling.
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7. Children

The App is intended for use by adult real estate professionals. It is not directed at children under 13 and we do not knowingly collect data from children.

8. Your rights

Depending on where you live, you may have rights to access, correct, delete, or port your personal data. Most account-level requests are handled by the Realspace web platform — see the [main Privacy Policy Above] for the request process.

For App-specific data (the on-device configuration), you can delete it at any time by uninstalling the App.

9. Security

We use TLS for all network communication between the App and the Realspace platform. Session cookies are stored in the App's sandboxed cookie store and are not shared with other apps.

10. Changes to this policy

We will update the "Last updated" date at the top when this policy changes. Material changes will be highlighted within the App or by email to the email on your Realspace account.

11. Complaints

If you have a concern we have not resolved, you may complain to your local data protection authority. In New Zealand this is the [Office of the Privacy Commissioner](https://www.privacy.org.nz/). In the United Kingdom this is the [Information Commissioner's Office](https://ico.org.uk/).

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